Frequently Asked Question

ROOM TYPE BEDDING OCCUPANCY ROOM SIZE
City View Room Choice of King / Twin Beds Max Cap. 3 Adults 23 sqm
Park View Room Choice of King / Twin Beds Max Cap. 3 Adults 23 sqm
Patio Room Choice of King / Twin Beds Max Cap. 3 Adults 23 sqm
Efficiency Room One Super Single Bed Max Cap. 1 Adult 23 sqm
Suite Room 1 King Bed & 1 Sofa Bed Max Cap. 2 Adults & 2 Children 46 sqm
 

Our hotel offers a Children Stay Free Policy for children 12 and below, using existing bedding.
Baby cribs for infants 2 and below are available upon request and are free of charge, subject to availability.
Rollaway beds are available upon request, subject to availability and additional fees. Only one extra bed is allowed per room.

Yes, we do have limited wheelchair accessible rooms available, subject to availability. Please contact us us directly to make advance arrangements.

Yes, we do have limited rooms with a bathtub available upon request, subject to availability.

Smoking is strictly prohibited in all our guest rooms. Please approach our associates for directions to the nearest designated smoking areas.
Do note that a cleaning fee of S$200 will apply should you decide to light up in the room.

Yes, we do have limited connecting rooms available upon request, subject to availability.

Cancellation / Deposit policy
For online bookings, a credit card is required at the time of booking. Deposit and cancellation policies are dependent on the rate plan booked. No refunds will be made for non-refundable bookings or reservations that are cancelled or modified within 48 hours prior to check-in date.
Please note that for all reservations, the hotel requires a cash deposit or valid credit card for incidental charges upon check-in. Debit cards cannot be used for the deposit.

Check-in Policy
To check-in to the hotel, the minimum age requirement is 18 years of age with a valid official identification (i.e. Passport, Identity Card).

Our hotel’s standard check-in time is after 2:00pm and check-out time is before 12:00pm, unless otherwise stated in the specific rate plan terms & conditions. Early check-in and late check-out requests are subject to availability and applicable charges. You may enquire with our reservations team prior to your arrival or our front office associates during your stay.

Alternatively, we offer to hold our guests’ luggage at the hotel before check-in and/or after check-out on the same day. You may approach our Front Desk at the lobby to make arrangement.

Our hotel offers many complimentary services for business and leisure travelers, services includes WiFi and Local Calls.

Ramada by Wyndham Singapore at Zhongshan Park features a 24-hour fitness center with cardio and training equipment, 30 metre outdoor swimming pool, business center, an adjoining mall cater to leisure and business travelers and car park (subject to one parking coupon per day).

(In line with the Singapore Government advisory, the hotel’s outdoor swimming pool and gym will be subject to safe management measures. All facilities are allocated a capacity limit at any one time to avoid crowds.)

Yes. Located in the Novena district, our hotel offers a complimentary shuttle to Novena MRT station and drop off at Orchard Road and Little India, from 8:05 a.m to 10:45 p.m. The shuttle to Novena MRT takes you to the Novena Medical Hub.
(The hotel’s complimentary shuttle bus service is temporarily suspended until further notice.)

For airport shuttle service which is chargeable, go to the Ground Transport Desk located at the arrival terminals in Singapore Changi Airport.
Click here for more information.

Ramada by Wyndham Singapore at Zhongshan Park is located right next to Zhongshan Park and within walking distance to trendy shopping and eclectic restaurants, as well as Sun Yat Sen Nanyang Memorial Hall and the Balestier Heritage Trail.

New Ubin Zhongshan Park is not halal certified. For halal options, you may drop by 21 on Rajah located at our sister hotel, Days Hotel Singapore, right across Zhongshan Park. (All dine-in services at 21 on Rajah are temporarily suspended until further notice. A la carte and set menu service will remain available for takeaway and islandwide delivery.)

Yes, laundry, dry cleaning and pressing services are available subject to additional charges. All rooms are also equipped with an iron and ironing board for your convenience.

Yes. Unfortunately, pets are not allowed on the property, with the exception of Certified Guide Dogs.

Yes, we have a 24-hour business centre located on the lobby level with amenities like computer workstations, printing services and many more.

Yes, we offer complimentary parking for our staying guests, subject to one parking coupon per day. They are, however, on a first-come first-serve basis. Please approach our Front Desk for more details.

Unfortunately, we do not have vending machines in the property. There is, however, a 24-hour convenience mart beside the hotel and a supermarket located at the mall connected to the hotel.

Unfortunately, we do not have an in-house clinic on property. The nearest clinic is, however, located at Zhongshan mall, connected to our hotel. The hotel is also a short distance away from Novena Medical Hub (Thomson Medical Centre, Tan Tock Seng General Hospital, Mount Elizabeth Novena & Novena Medical Centre).

We accept all major credit cards (Visa, Master, AMEX, JCB & China Union Pay) and cash in Singapore dollars.

By Car / Taxi
It takes approximately 20 minutes by car / taxi and costs about S$20 to S$30 depending on time of the day and type of cab.

By MRT
Travel by East-West (EW) Line heading towards Joo Koon and stop at City Hall Interchange. Transfer to North-South (NS) Line heading towards Jurong East. Alight at Novena Station (NS20). From there, you will need to hop on our shuttle bus or take Bus 21 or 131 to arrive at the hotel.
For more information, click here

By Airport Shuttle
Changi Airport Singapore offers a 24-hour city shuttle to the hotel with additional charges.
For more information, click here

By Airport Transfer
Our hotel offers airport transfer with additional charges. Please contact our reservations team or approach our concierge to make advance arrangements.

There are multiple ways to travel around Singapore, depending on your destination. They include:

By Hotel’s Shuttle Service
Complimentary shuttle bus service to Novena MRT Station and shopping mall, as well as drop-off to Orchard Road (T Galleria by DFS) and Farrer Park MRT Station (Exit D) is available. Seats are on a first-come-first-serve basis. Prior reservations are recommended to avoid disappointment.
(The hotel’s complimentary shuttle bus service is temporarily suspended until further notice.)

By Public Transport
The hotel is conveniently located near Novena MRT station, which is easily accessible by foot, public buses and our hotel’s shuttle service.

By Taxi
We advise to travel by taxi for destinations further away from central Singapore. They are easily hailed at the hotel’s taxi stand or with the assistance of our associates.

Alternatively, for sightseeing, you may pre-book a guided tour at our Concierge Desk (at a cost).

Our hotel is directly connected to Zhongshan Mall, home to many dining outlets, retail stores and a supermarket. Alternatively, you may hop on to our hotel shuttle bus to Novena MRT station and you may shop at the Velocity, Square 2 and United Square. It is also a short distance away from Orchard Road, Singapore’s premier shopping street and the Central Business District.

A selection of nearby attractions can be found on our Things to Do page.

Book with confidence and book direct at our official website to enjoy exclusive benefits, discounts and earn reward point.

Click here to view our latest promotions.
Click here to find out more about our Best Rate Guarantee.

The Wyndham Rewards program awards points that can be redeemed for free hotel stays, airline tickets, retail purchases, tours and activities, car rentals and gift cards. You can earn points every time you stay at a participating Wyndham Hotels & Resorts property.

Click here to find out more.